Re: clearcase no response

This question is not answered.

Posts: 25
Registered: Dec 01, 2006 04:24:44 AM clearcase no response
Posted: Nov 15, 2010 10:02:20 AM when I open clearcase explorer,the status is always no response,3 hours have passed, there is still no responding. so, What is the cause of this phenomenon? How to solve this issue? Pls to help me.
Many thanks!
Posts: 38
Registered: Aug 16, 2010 10:26:56 AM Re: clearcase no response
Posted: Nov 15, 2010 01:52:15 PM   in response to: shingirl's post Hi shingirl,

I'd imediately look at the network communication. You leave out a number of details: are you at the same physical location as the server you are attempting to access, or are you operating over a LAN/WAN? A VPN perhaps?

Has this worked for you before? Do you get an error message that states -what- is not responding?

-Chris Moir
Inventa Technologies (at Aetna Insurance)

Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Re: clearcase no response
Posted: Nov 15, 2010 09:01:51 PM   in response to: ChrisMoir's post Thanks for your kind reply
I use clearcase well before,suddenly appear such issue, no respond
I see Clearcase log on administration console,no error.
after I restart the computer, open the clearcase explorer ,appear no respond,
when I run cleartool lsvob command,
The error i am getting is
albd_rgy_get_entry call failed: RPC: Timed out
cleartool: Error: Trouble contacting registry on host "host1": timed out trying to communicate with ClearCase remote server.
Posts: 686
Registered: Jun 25, 2007 04:53:38 PM Re: clearcase no response
Posted: Nov 16, 2010 12:09:38 PM   in response to: shingirl's post Sounds to me like your ClearCase register server is not reachable from your CC client. What is the name of your CC registry server? Can you ping it from your client? Are other clients working fine with that registry server?

-Jeff Ng

Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Re: clearcase no response
Posted: Nov 17, 2010 02:54:16 AM   in response to: jeff98air's post I can ping the cc registry server from the client and other clients working fine with that registry server.
The client working well before and now suddenly appears this issue.
Posts: 201
Registered: Jan 15, 2005 05:15:03 PM Re: clearcase no response
Posted: Nov 18, 2010 02:18:26 AM   in response to: shingirl's post I believe something has been installed recently that stops ClearCase Explorer to function correctly. I guess a iptables look-alike programme.

Ping uses ICMP port 8 called "echo" and this port is not stopped by any firewall unless you do so.

Pinging an address tells you whether that machine is on, not if the services are working.

ClearCase uses port 371 therefore I would suggest you to check your antivirus/firewall or whatever is installed locally by disabling it and see if ClearCase
starts to work again.

Additionally check whether port 27000 (default) is open. This is the license server's port.

Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Thanks for your kind reply and help.
But I'm confused. Could you tell me how to do these steps above mentioned.
Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Thanks for your kind reply and help.
But I'm confused. Could you tell me how to do these steps above mentioned?
Posts: 61
Registered: Nov 30, 2004 12:57:26 PM Re: clearcase no response
Posted: Nov 18, 2010 01:04:06 PM   in response to: shingirl's post Check to see if your Windows (or other vendor) firewall is running. A recent update may have enabled the service...

/sean

Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Re: clearcase no response
Posted: Nov 18, 2010 07:35:20 PM   in response to: S_Reynaud's post McAfee is running and recently the user didn't install new program or software.
Posts: 25
Registered: Dec 01, 2006 04:24:44 AM Re: clearcase no response
Posted: Nov 18, 2010 11:01:55 PM   in response to: shingirl's post server on Unix. the client works well on Unix, but there is the issue on Windows.
Posts: 71
Registered: Nov 17, 2006 05:38:41 AM Re: clearcase no response
Posted: Nov 19, 2010 02:01:00 AM   in response to: shingirl's post > But I'm confused. Could you tell me how to do these steps above mentioned?

You could use telnet to check whether the connection to your registry server works:
telnet 371

If the answer is "Could not open connection to the host, on port 371: Connect failed" then you don't have a connection.
If you see an empty screen, then your connection to your registry server works fine.
Note: CTRL-$ is the Escape character to return to the telnet prompt.

Marc

Posts: 401
Registered: Oct 09, 2007 03:49:10 PM Re: clearcase no response
Posted: Nov 19, 2010 10:21:17 AM   in response to: marcdb's post Another thing you might want to check is the underlying network.security/firewalls. We have had issue when encrypters were setup which prevented the packets from going across.If the standard port/firewall test does not fix the issue, I would suggest setting up sniffers and also check your MTU settings.

Regards
~Henna

Posts: 408
Registered: Mar 15, 2005 04:40:07 AM Re: clearcase no response
Posted: Nov 20, 2010 05:02:43 AM   in response to: marcdb's post marcdb wrote:
> You could use telnet to check whether the connection to your registry server works:
> telnet 371

telnet will work, for sure, but why not use albd_list, which will exit nicely and by itself? And you meant the registry server, which is not necessarily the same as the license one. Check withct hostinfo -l

You find that in the ClearCase etc directory.
It is a nice little tool which is worth advertising.
Redirect its stdout to /dev/null (or NUL) if you are only interested in errors and don't want to know what ClearCase processes are currently running on the remote host.

Marc

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